Shipping, returns, and warranty

This page is sample policy text for the demonstration store. It is not a legal agreement. Confirm terms with GetSpares before you rely on them.

Shipping

Parts ship from 980 South Loop 4, Suite B, Buda, TX 78610. In-stock parts in this demo show a next-business-day or short ship window. Ground is a flat sample rate, free over $1,500, with a 2-day option and will-call at the shop. The dock is open Monday through Friday, 8am to 3pm Central.

Chillers ship after a heat-load test and a 48-hour burn-in. Freight is arranged from Buda and confirmed on the quote. The freight line in checkout is an estimate.

Returns

Unused parts in original condition can be returned within 30 days in this sample policy. Opened refrigeration components, cut-to-fit hoses, and special-order parts are not returnable. Tested chillers are sold as inspected equipment. A unit that is dead on arrival is reported within 7 days.

Warranty

Sample coverage: 90 days on refurbished parts, 30 days on used parts, and 1 year on refurbished chillers that completed burn-in. New surplus follows the remaining manufacturer warranty when one exists. The warranty covers defects in the part or the repair, not damage from the wrong fluid, a dead-headed pump, or a tool fault.